Agenda
28 November
"Building the Case for Voice Biometrics"
2:00 p.m. - 3:00 p.m.
Biometric Basics - Get the background you need or just refresh your knowledge of the voice biometric milieu, including definitions of terms, views on applications and approaches, and assessments of technological approaches and global markets.
Speaker:
Dan Miller, Senior Analyst, Opus Research
Chuck Buffum, President, Buffum Group
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3:00 p.m. - 3:45 p.m.
The Threats Never Rest - Phishing, pharming and outright theft of personal data have become everyday occurrences. Learn how voice biometric technologies - and biometrics in general - have major roles to play both in authenticating law-abiding citizens.
Speaker:
Marek Rejman-Greene, Senior Biometrics Adviser, Home Office Scientific Development Branch
3:45 p.m. - 4:00 p.m. - Break
4:00 p.m. - 5:00 p.m.
Preparing for Success - In an attempt to thwart ever-increasing identity theft attacks, British Telecom integrated speaker verification into its network. BT will discuss how advanced speaker recognition technology - including improvements in performance and accuracy - led to the decision to launch a speaker verification application with particular focus on design goals and associated human factors.
Speaker:
Mark Pawlewski, Technical Group Leader, British Telecom
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5:00 p.m. - 7:00 p.m.
Voice Biometrics Conference Networking Reception - Meet the vendors, solution providers and customers who are pioneering voice biometrics as enabling technologies.
29 November
"Real-World Deployments: Voice Biometrics as a Complete Solution"
9:00 a.m. - 9:45 a.m.
Introduction: Latest Market Trends - Opus Research takes a look at how far we've com and forecasts the future market potential for voice biometric solutions highlighting actions taken by vendors to bring complete solutions to market, including innovative R&D, partnering strategies and product refinements.
Speaker:
Dan Miller, Senior Analyst, Opus Research
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9:45 a.m. - 10:30 a.m.
Keynote: Mobile Payments Made More Secure - Mobile phone users are a ready-made target markets for purveyors of all sorts of goods and services - from gaming to online auctions. Yet mobile devices are notoriously non-secure, subject to fraud and easily lost or stolen. Hear how voice biometrics can support high-levels of security to support mobile payments.
Speaker:
Nick Ogden, CEO, VoicePay
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10:30 a.m. - 10:45 a.m. - Break
10:45 a.m. - 11:30 a.m.
Focus on Financial Services: ABN AMRO - Netherlands-based ABN AMRO, with over 4,500 bank branches in 53 countries, is undertaking an extensive project to rollout voice verification to its four million Dutch telephone banking customers. In this session, we'll hear what decision factors - including convenience, security, technical and competitive - most influenced the bank to investigate speaker verification and authentication.
Speaker:
Richard Molenaar, VP of Project Management, ABN AMRO
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11:30 a.m. - 12:15 p.m.
Focus on Financial Services: Password Reset and Beyond - Commercial banks and credit card issuers have distinguished themselves as early implementers of speaker verification in help desk applications (such as password reset) and customer-facing applications. They've tackled the most vexing challenges involved with enrollment, integration with security protocols and practices, and internal positioning (meaning "inside sales"). This panel features views from the trenches in real-world implementation issues.
Speakers:
Brian Sweeney, Service Desk Manager, Allied Irish Bank
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Michael Kramer, CEO & Founder, Voice.Trust
Vance Harris, CTO, VoiceVault
Moderator:
Dan Miller, Senior Analyst, Opus Research
12:15 p.m. - 1:30 p.m. - Lunch
1:30 p.m. - 2:15 p.m.
Leveraging Existing Infrastructure - The most successful and cost-effective implementations of voice biometrics extend existing infrastructure for information security and access control. On this panel, leading integrators describe solutions that leverage and work within core IT and security technologies. They'll share perspectives regarding end-to-end solutions and describe how to shorten deployment cycles without compromising security or usability.
Speakers:
Duncan Ross, Voice Solutions Manager, IBM Worldwide
Brett Feldon, CTO, VeCommerce
Christian Pereira, Managing Director, D+S solutions
Moderator:
Dan Miller, Senior Analyst, Opus Research
2:15 p.m. - 3:00 p.m.
Listening in on Forensic Possibilities - Voice biometrics is playing a higher-profile role in tracking down and identifying criminals around the world. Hear how providing evidence of the acceptance of voice biometric based information can support prosecutions.
Speaker:
Emilio Martinez, CEO, Agnitio
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Moderator:
Derek Top, Director of Research, Opus Research
3:00 p.m. - 3:30 p.m. - Break
3:30 p.m. - 4:15 p.m.
The Multifactor Mandate - No single factor will be strong enough to counter a determined thief. User authentication and identification is global in nature requiring accuracy in application development toolkits and, most importantly, compliance with government or regulatory requirements for multifactor authentication techniques.
Speaker:
Dan Faulkner, Director, Product Management and Solution Marketing, Nuance Communications
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Moderator:
Chuck Buffum, President, Buffum Group
4:15 p.m. - 5:00 p.m.
Making it Better for Users - This session is designed to put a focus on the most important people in the voice biometric equation: callers. More than a matter of convenience, user acceptance is a broadly held concern for marketing executives who fear that any change in every day experience may drive customers away.
Speakers:
Bruce Balentine, EVP and Chief Scientist, EIG
Ariel Freidenberg, Executive VP, Global Sales & Business Development, PerSay
Bruce Eidsvik, VP of Sales, EMEA, Genesys Telecommunications Labs
Moderator:
Dan Miller, Senior Analyst, Opus Research
