Agenda
Top analysts, industry experts, implementers and vendors join forces in London to provide basic facts, rollout techniques and business case studies surrounding voice biometric and speaker verification applications.
Agenda subject to change.
Wednesday, November 19, 2008
1:00 p.m. - 1:45 p.m.
Voice Biometrics: Definitions and Opportunities - This tutorial session provides attendees basic definitions of terms, description of applications types and comparisons of approaches and deployments around the world as financial, healthcare, travel and government institutions take different end-to-end approaches using voice biometrics for authentication, identification or forensic purposes.
Speaker:
Dan Miller, Senior Analyst, Opus Research
1:45 p.m. - 2:45 p.m.
Addressing the User Experience - Most users are unfamiliar with voice biometric technology and some question whether or not it truly secures account information. Concerns range from the ability of imposters to imitate voices to having laryngitis and being locked out of user accounts. Voice biometrics systems must be designed to address these concerns. This session will discuss some successful solutions.
Speaker:
David Attwater, Senior Scientist, Enterprise Integration Group
2:45 p.m. - 3:00 p.m. - Break
3:00 p.m. - 4:00 p.m.
The Broader Perspective: Aiming at Access and Identity Management - As both public and private sectors bolster security and access protocols, identity management systems - including voice biometrics - must comply with privacy restrictions, technology standards and interoperability requirements, while simultaneously fulfilling their potential in driving system efficiency and reliability. Is this possible?
Speaker:
David Birch, Director, Consult Hyperion & Editor, "Digital Identity Management: Social, Business and Technical Implications"
4:00 p.m. - 5:00 p.m.
Solving Big Problems For Banks - A roundtable of financial executives and security experts identify core issues for banks in implementing payment authentication solutions. They come ready to share real-world experiences in specifying technologies, evaluating providers and involving all parties - from customer care, marketing, operations, security and top management - in the buy-in discussion.
Speakers:
Javier Roldan, Sr. Manager, Technological Innovation, Bankinter
Jiri Kottas, Adviser of the Board, Homecredit and Finance Bank (Russia)
5:00 p.m. - 7:00 p.m.
Voice Biometrics Conference Networking Reception - Meet the vendors, solution providers and customers who are pioneering voice biometrics as enabling technologies.
Thursday, November 20, 2008
9:00 a.m. - 9:45 a.m.
Keynote Case Study: Government Service Insurance System (GSIS) - As administrator of social security benefits for Philippine government employees, the GSIS has deployed a voice biometric system to allow its more than 1.2 million members secure access to pension services over the phone.
Speaker:
Jean Bengo, Vice President, GSIS
9:45 a.m. - 10:30 a.m.
Integrating Voice Biometrics with Existing Infrastructure - As an additive solution, voice biometrics and speaker verification must fit within existing security architectures and authentication processes. Experts discuss how to achieve optimal integration.
Speakers:
Dorota Iskra, Speech Technology Consultant, Logica
Lee Cottle, Chief Operating Officer, Vicorp
Brett Feldon, General Manager, EMEA, VeCommerce
10:30 a.m. - 10:45 a.m. - Break
10:45 a.m. - 11:30 a.m.
Use Case: Mobile Payments - Mobile payments represent one the largest opportunities for voice biometrics. But what's required includes supporting high-levels of security and adhering to existing, well-understood standards and protocols.
Speaker:
Nick Ogden, Chairman and Chief Executive, Voice Commerce Group
11:30 a.m. - 12:15 p.m.
Use Case: Forensics - Voice biometrics is playing a higher-profile role in tracking down and identifying criminals around the world. Hear how providing evidence of the acceptance of voice biometric based information can support prosecutions.
Speaker:
Ziv Cohen, EMEA Sales and Business Development Director, PerSay
Sapna Capoor, Director of Corporate Development & Strategy, Agnitio
12:15 p.m. - 1:30 p.m. - Lunch
1:30 p.m. - 2:15 p.m.
Customer Case Study: Experian - Voice Check is a contact centre solution that reduces an organisation's identity risk and saves money. This session will describe how the service works and fits within Experian's identity assurance and identity management capabilities.
Speaker:
Jim Lound, Product Director, Fraud & Identity Solutions, Experian
2:15 p.m. - 3:00 p.m.
Optimizing Authentication Performance in Multifactor Solutions - Practical ways to implement multifactor solutions that integrate with existing security infrastructures and are easy for customers to use.
Speaker:
Chuck Buffum, VP, Caller Authentication Solutions, Nuance
3:00 p.m. - 3:30 p.m. - Break
3:30 p.m. - 4:30 p.m.
Issues and Answers - Exposing the variables of critical design decisions, including issues that all prospective implementers will have to tackle, preferably early in the system specification and vendor selection process.
- Authentication Strategies: Text Dependent vs. Text Independent - Most implementations are text-dependent, where systems are trained to recognize a speaker's recitation of a pre-designated passphrase or PIN; Text-independence brings the promise of more conversational registration and authentication.
- Storage Approaches: Hosted vs. Premises-Based - Premises-based systems are thought to be the most secure and most likely to comply to enterprise policy surrounding encryption and protection of personal data. Yet a number of new implementations are offered on a hosted basis, which offers shared or federated authentication solutions akin to credit card authorization.
- Standards Development and Regulatory Compliance: The X-Factors - Maturing standards and changing regulatory environments can sometimes propel or slow down emerging technologies like speaker verification. Learn how Common Criteria are applied to voice verification solutions and how the IEEE, W3C and several industry organizations and alliances are shaping the contours of the voice biometrics marketplace.
Speakers:
Ariel Freidenberg , Executive VP, Global Sales & Business Development, PerSay
Avery Glasser, Director, Product Strategy, Agnitio
Jim Cook, Chief Technology Officer, VoiceVault
